Last Updated: October 01, 2026
Welcome to NutrScan ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your information. This Privacy Policy applies to our mobile application (NutrScan App), our website, and any related services (collectively, the "Service").
By using NutrScan, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
A. Information You Provide Directly
Account Information: If you choose to create an account, we collect your email address, name, and profile picture (especially when using third-party logins like Google or Apple).
Support Communications: When you contact our support team through our contact page or email, we collect your email address, message content, and any other details you provide to resolve your inquiry.
B. Information Collected Automatically & Guest Mode
Guest Mode (No Account Required): You can use the NutrScan app without creating an account. In this mode, we do not collect your personal identity. Basic usage data, such as the products you scan and your scanning limits, is saved directly on your phone (Local Storage) so the app can function.
Usage & Activity Data: Whether you have an account or not, we keep track of the barcodes you scan and the products you mark as favorites to provide you with your personal history.
Device & Analytics Data: We collect device information (such as hardware model, operating system, and IP address) and crash reports to help us identify bugs and improve application stability.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain the Service, including keeping your scan history and favorites accessible.
To manage subscriptions (Free vs. Premium) and enforce daily scanning limits.
To improve our application and website performance through analytics (e.g., page views, crash logs).
To respond to your customer support requests.
3. Third-Party Services and Data Sharing
To operate NutrScan efficiently and improve your experience, we partner with specialized third-party services. We only share the minimum data necessary for these services to function.
Google Analytics 4 (GA4): We use GA4 on our website to analyze traffic and user behavior. This helps us understand how visitors use our site so we can improve its design and content. The data collected is anonymized and aggregated.
Microsoft Clarity: We use Clarity alongside Google Analytics on our website to understand user interaction through heatmaps and session recordings. This helps us identify usability issues. Clarity automatically masks sensitive information (like text you type) before it is sent to Microsoft servers.
RevenueCat: We use RevenueCat to process and manage in-app subscriptions and purchases within the mobile app. We do not process, collect, or store your credit card information on our servers; this is handled securely by Apple and Google.
Open Food Facts: When you scan a barcode, our app first checks our own NutrScan database. Only if the product is not found in our database, we send the barcode number (and nothing else) to the Open Food Facts API to retrieve its information. We never send your personal data or account details with this request.
Firebase (Analytics & Cloud Messaging): We use Firebase to collect anonymous usage statistics (for all users) to help us improve the app experience, and to send push notifications.
OpenAI: We use OpenAI models strictly in our backend to generate simplified summaries and translations of raw product data. We do not alter the original raw data, and we do not send any of your personal user data or personal information to OpenAI.
4. Advertising and Premium Subscriptions
NutrScan operates on a freemium model:
Free Users: We use Google AdMob to display advertisements to users on the free tier. AdMob may collect and use advertising IDs and device information to serve personalized ads based on your interests.
Premium Subscribers: Users with an active Premium subscription will not see advertisements within the app. However, please note that we still collect anonymous analytics data (via Firebase Analytics) from Premium users solely for the purpose of improving the app's performance and stability.
5. Data Storage, Offline Features, and Synchronization
To ensure NutrScan works fast and even when you don't have internet access, we store certain data directly on your phone. Here is how it works:
Basic Local Storage (Available to Everyone): The app saves your scan history, your favorite products, and pending scans directly on your device. If you scan a product while offline, the app remembers it and will automatically fetch the details once your internet connection is restored.
Premium Offline Database: For our Premium subscribers, the app downloads a secure, pre-packaged database of common products and ingredients to your phone. This allows you to scan products and get instant health analysis without needing any internet connection.
Data Synchronization (For Logged-in Users): If you create an account, the app will automatically back up your scan history and favorites with our secure servers. This means if you change phones or log in on another device, your data will be on our cloud waiting for you. If you use the app as a Guest (without an account), your data remains only on your current device.
Account & Data Deletion: If you have an account and wish to delete it, you can request account deletion by contacting our support team through the Contact Page. Upon your request, we will permanently delete your account, email, and all your synchronized scan history and favorites from our active servers. If you are a Guest user, simply uninstalling the app or clearing its data from your phone's settings will delete all your local information.
6. Security of Your Information
The security of your data is important to us. We use industry-standard encryption protocols (HTTPS/TLS) to secure data transmitted between the NutrScan app, our website, and our backend servers. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: [email protected]
Website: https://nutrscan.com/contact